First Aid

In the event of an emergency please contact Security Staff on the mall or Centre Management.


A pharmacy is located in Gordon’s Chemist.

Public Notice Board

A facility for displaying appropriate public notices is available on the main mall by contacting the security staff or Centre Management Office.

Public Telephones

Public telephones are located in the foyers at the New Look entrance and Top Car Park entrance.

Kiddy Rides

Kiddy Rides are situated throughout the mall.

Photo Booth

Photos taken inside Gordons as well as Booth on mall.

Post Office

A Post Office is located in the middle of the main mall.


Cash zone and Top Car Park entrance beside Castle Walk or inside Poundland.

Taxi Rank

Taxis are available adjacent to the entrance at Poundstretcher.

Photocopying Service

Photocopying service is available by contacting Centre Management.

Public Transport

There is a bus stop at the rear of the Castle Mall and is approximately 50 metres from the Poundland entrance to the Centre. Public facilities are also located near this entrance within Castle Mall.

Vehicle Breakdown

In the event of a vehicle breakdown please contact Security Staff on the mall or Centre Management.

Customer Services

Washing Machines

Washing machines located at Entrance leading from Castle Walk beside ATM.

Car Park

The car park is run by Antrim and Newtownabbey Borough Council. All day FREE car parking is available at the Central Car Park adjacent to Castle Mall.

Customer Care Team

The Security staff at Castle Mall will be only too pleased to assist you during your visit to the Centre.

Public Toilets

Castle Mall received a Gold Award for their facilities for Space To Change with toilet facilities including baby feeding/changing room and accessible toilet are located off the mall near the entrance to Market Square.

Lost Property

Customers can make enquiries about lost property by contacting the Security Staff or Centre Management Office.

Dog Friendly

What you need to know before bringing your dog.
  • All Visitors with dogs to the Mall must follow a strict hand washing routine including use of antibacterial hand gel.
  • Young children who may not be able to control the dog are not allowed to be left alone while their parent goes into a shop.
  • Only over 16's may be allowed to take a dog into the mall.
  • Dogs to be limited to a maximum of two per person.
  • Security staff are aware of the "Dangerous Dogs Act 1991" the following breeds are not permitted into the Mall: Pit Bull, Terrier, Rottweiler, American Bulldog, Doberman Pinscher.
  • We provide dog welfare at the external entrances in the form on bowls of water, please ensure that the excess water does not become a slip hazard if the dog drools after drinking.


Please be advised that under the "Dangerous Dogs Act 1991" and the "Dogs Act 2011" if your dog behaves dangerously, it may be seized by the council dog warden and the owners could be prosecuted.